Keyboard/Mouse Troubleshooting

1. Run the troubleshooter

• Press “Windows + I” to launch the "Settings" app.

• Click on “Troubleshoot” on the right in the "System" tab.

• Click on “Other troubleshooters”.

• Locate and click on the “Run” button next to “Keyboard”.

2. Update mouse and keyboard drivers in Windows 11

• Right-click on the “Start Menu” and then select the option “Device Manager”

• Double-click on the “Keyboard” option listed here to view the devices under it.

• Right-click on the malfunctioning keyboard and select “Update driver” from the context menu.

• Next, click on the “Search automatically for drivers” from the two options that appear here in the Update drivers window.

• Windows will now scan for the best available driver on the system and install it.

• Similarly double-click on “Mice and other pointing devices”, locate the malfunctioning mouse, and update its driver as well.

3. Reinstall mouse and keyboard drivers  in Windows 11

• Right-click on the “Start” button in the Taskbar to launch the Quick Access/Power User menu.

• Select “Device Manager” from the list of options that appear.

• Locate and double-click on “Mice and other pointing devices” to view the devices under it.

• Right-click on the mouse that’s not working and click on “Uninstall device” from the context menu.

• Next, tick the checkbox for “Delete the driver software for this device”, and click on “Uninstall” at the bottom.

• Similarly double-click on “Keyboards” to view the devices under it, and "uninstall" the malfunctioning keyboard.

• After you have uninstalled the drivers for both the mouse and keyboard, Right-Click the “Start Menu” and restart the computer.

4. Disable fast startup

• Press “Windows + S” to launch the Search menu.

• Enter “Control Panel” in the text field at the top and click on the relevant search result that appears.

• Click on “System and Security” from the list of options.

• Click on “Power options”.

• Next, click on “Choose what the power buttons do” from the options listed on the left.

• Click on “Change the settings that are currently unavailable to proceed”.

• Now, untick the checkbox for “Turn on fast startup (recommended)”, and click on "Save changes" at the bottom.